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Viking Repair · Cambridge

Viking service · Cambridge, MA

A professional range is a gas appliance first and a kitchen fitting second, and in Cambridge it usually went in before the kitchen was finished around it.

Independent Viking service across Cambridge — ranges, wall ovens, refrigeration and dishwashers. The fault is diagnosed in your kitchen and priced before anything is dismantled.

Line answered
24/7
On the road
8:00 am – 8:00 pm, seven days
Service call
Flat $95
Stainless gas range with the oven door fully open on an empty cavity, a folded cloth on the door and a rack on the floor

02Reviews

Left afterwards

5 out of 51,382 reviews

  • 5 out of 5

    The griddle section stayed stone cold while the rest of the range worked. A cracked igniter, and the safety valve was never opening. He replaced both, then checked the heat across the plate before packing up.

    Duncan H. — Porter Square

  • 5 out of 5

    The wall oven was overshooting badly, near fifty degrees over on a bake. He tested the probe cold and hot, found it well out of tolerance and replaced it, then calibrated against his own thermometer.

    Wilhelmina C. — Huron Village

  • 5 out of 5

    Convection motor went from rattling to silent. He fitted a new motor and the worn bushing behind it, then ran the fan through every speed.

    Pascal W. — Cambridgeport

03 Coverage

What "covering Cambridge" actually means here

Cambridge is four square miles with a river down one side, a rail line through the middle and almost no off-street parking, and every one of those facts shows up in an appliance call. A 48-inch range that went into a Huron Village kitchen during a gut renovation did not come up the back stairs, and it will not go down them either; the work happens where the appliance stands.

So the route matters more than the mileage. North Cambridge and Porter Square in one direction, Cambridgeport and the streets below Massachusetts Avenue in the other, East Cambridge and the newer buildings by Lechmere across the top. Everything on this list is inside a fifteen-minute drive of everything else, which is why a morning call and an afternoon call can sit in different neighbourhoods without either being squeezed.

The diagram is a diagram, not a map: four service areas and the order a run usually takes them in.

Schematic of the four service areas A diagram, not a map: four labelled stops joined by a single line in the order a working run usually takes them. Huron Village 02138 Porter Square 02140 East Cambridge 02141 Cambridgeport 02139
Four stops, one run — and every one of them inside Cambridge

04 Questions

Asked before the visit is booked

The same six come up on the phone most weeks. The answers here are the answers you would get if you rang.

A burner keeps clicking after it has lit. Is that dangerous?

It is not dangerous, but it is telling you something. Continuous sparking after ignition means the module is not seeing a flame at the sense electrode — usually a wet or dirty electrode after a boil-over, a burner cap sitting a millimetre off its seat, or a cracked porcelain insulator. Dry it, seat the cap square, and if it still clicks with a good flame the electrode or the module needs attention.

What does a visit cost?

The service call is a flat $95 and it covers coming out and finding the fault properly. It comes off the bill when you approve the repair, and the repair price is given before anything is taken apart.

The oven runs hot. Can it be recalibrated rather than repaired?

Sometimes, and that is the first thing checked. Most of these ovens have an offset adjustment for exactly this, and if the cavity is a consistent twenty degrees out with a healthy element and a sound door seal, an offset is the correct fix. A cavity that swings — right at one temperature and wrong at another — is a sensor or an element, and no amount of offset will settle it.

My kitchen is on the third floor with a narrow back stair. Is that a problem?

Not for the visit. Almost everything is done in place: burners, igniters, valves, elements, sensors, hinges, pumps and boards all come out through the front of the appliance. Worth mentioning when you book, though, because access decides how long a job takes and what gets carried up.

The dishwasher leaves water in the bottom. Is that the pump?

Often it is not. Standing water at the end of a cycle is a drain problem before it is a pump problem: a blocked filter, a check valve holding open, a drain hose without a high loop, or a disposal air gap that was never cleared after the last install. Those get eliminated first because they are quick and they are free.

Do you work on the older gas ranges as well as the current models?

Yes. The older sealed-burner ranges are mechanically straightforward and parts for the common wear items are still available. What changes with age is the electronics: an obsolete board on a very old unit is where a repair sometimes stops making sense, and you will be told that rather than sold a part.

Booking

Describe the fault and the call is half over

Model number, what it is doing, and how the kitchen is reached. That is usually enough to know what is coming out of the van.

Flat $95 service call, credited against an approved repair — the detail is on the contact page.